How Do I…


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How do I update my address?

UPDATE ADDRESS ONLINE:

  • Login to Online Services by selecting your profession from the dropdown menu and entering your User ID and Password
  • Your User ID and Password were mailed with your initial license. Please look at the center section and refer to the Online Services Instructions, item #5.
  • If you do not have your User ID and Password, click on “Get Login Help“.
  • Select “Update Addresses” on the left side of the page
  • Enter the new address information
  • Once you have entered your new address, click on “Process”. You will receive a confirmation page that displays the updated address.

About Your Practice Location Address
The practice location address will display on the Internet and your license. Your practice location must be a physical location address and must not include a Post Office box. The mailing address will only display on the Internet if you have not provided a practice location address to us. Establishment/Facility Name or Address If the name or address change is for a facility that has changed location, a licensure application must be submitted. See your profession’s web page for additional information.

UPDATE ADDRESS BY MAIL: If you prefer to change your address by mail, please complete the Change of Address. Written requests for address changes must include your name, profession, license number, old address, new address, date of birth, last four digits of your social security number, and your signature.

PROCESSING TIME: If you are submitting an address change request by mail, please allow 5-7 business days for processing. Online requests will be processed within 48 hours. Please Note: An updated license will not be automatically sent. A duplicate license request must be submitted.

How do I change my name?

Name changes require legal documentation showing the name change. Please submit a request including your full name as it appears on your license, profession, license number, your new name, your date of birth, the last four digits of your social security number, and your signature. Attach supporting documents, which must be one of the following:

  1. a copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
  2. a divorce decree restoring your maiden name
  3. a court order showing the name change (adoption, legal name change, federal identity change) Any one of these will be accepted unless the Department has a question about the authenticity of the document. A social security card is not considered legal documentation.

If you wish to receive a new license that reflects the name change, you must request a duplicate license. Mail your request to:

Division of Medical Quality Assurance
Licensure Support Services
P.O. Box 6320
Tallahassee, Florida 32314-6320

If you need to change your name, and you prefer to renew online, please submit your name change request by mail and allow 5-7 business days processing time before you renew online.

How do I request a duplicate license?

Log into your MQA Online Services Portal account and select Request Duplicate License from the “Manage My License Information” pulldown menu. Review your changes and click “Submit.” Select “Pay Now” to pay the $25.00 fee with a valid credit card.

NOTE: You should receive your duplicate license in the mail in approximately 5-7 business days after your order is complete and your payment is received. If your profession is pending renewal or in a current renewal cycle, you may be asked to renew your license instead of being issued a duplicate license.

How do I request a License Verification/Certification

If you are requesting certification of a Florida OT or OTA state license to be mailed to another state licensure board or entity please complete and submit the online request for certification form or you can mail your request with a cashier’s check or money order payable to the Board/Council to be researched, in the amount of $25.00, for each verification requested. -Include name and address where verification is to be sent. Mail your request and fee to:

Division of Medical Quality Assurance
Licensure Support Services
Attn: License Verifications
P.O. Box 6320
Tallahassee, FL 32314-6320

Other Important Information:

  • Requests for licensure verification received without the appropriate fee will be returned unprocessed to the sender.
  • The Division of Medical Quality Assurance cannot guarantee your verification will meet the deadlines for other State Boards. The current processing time for licensure verifications is approximately 10 days from receipt. Please check your deadline dates before you submit your verification request.
  • Release forms from the licensees are not required for verifications.

Exemptions: Financial information, medical information, school transcripts, examination questions, answers, papers, grades and grading keys, are confidential and exempt forms pursuant to Section 119.071, Florida Statutes, and will be withheld pursuant to Section 456.057, Florida Statutes. Social Security numbers will also be redacted pursuant to 42 U.S.C. 405(c)(2)(C) (vii)(1).

If you have any questions regarding our services or your request, please contact us by e-mail at MQALicensureServices@flhealth.gov or by telephone at (850) 488-0595.

How do I report unlicensed activity?

Visit our Enforcement Website to download and complete our Unlicensed Activity Complaint Form. Before completing your complaint form, please be sure to review all instructions provided on the first page.

How do I file a complaint?

Visit the Florida Health Care Complaint Portal website and it will guide you through the complaint process.

You may also e-mail us at: MQA.ConsumerServices@flhealth.gov

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this e-mail address. Instead, contact this office by phone or in writing.

How do I look up a license?

You may visit our online License Verification page. You may utilize this service to see the status of your providers license and whether there are any disciplinary cases or public complaints against the licensee.

How do I print a confirmation of License?

You can print a confirmation of license through the Practitioner Login feature of MQA Services. The confirmation is available up to 30 days after you submit your online renewal request. After logging into the system with your User ID and password, select Print Confirmation of License from the navigation bar located on the left.

How do I request document certification?

If you need a written statement on a public record attesting to the record’s genuineness or that it is a true and correct copy, you may fill out the Online Request Form. Be sure to indicate you need a certified copy of the request form. A $25 fee will be charged, in addition to the public record Fees and Charges. Visit our Public Records page for information on how to request certified documents by mail.

How do I request a declaratory statement?

Any substantially affected person (i.e. a licensee or applicant) may seek a Declaratory Statement. Declaratory statements regarding an opinion of a board, or the department when there is no board, as to the applicability of a statutory provision, or of any rule or order of the board, or department when there is no board, as it applies to the licensees particular set of circumstances, pursuant to Section 120.565, Florida Statutes. The petition seeking a declaratory statement must state with particularity the licensees set of circumstances and must specify the statutory provision, rule, or order that the licensee believes may apply to the set of circumstances.

How do I view and update my profile?

You can view, confirm, or make changes to the information that will be published in your Practitioner Profile. In carrying our legislative mandate to publish practitioner profiles, we want to ensure the information that we publish is accurate. Accordingly, we ask that you please review your profile for any changes, corrections, and/or omissions. If you see the statement “The practitioner did not provide this mandatory information”, please provide that information. We will not accept curriculum vitae or resumes in place of you providing specific information. Changes, excluding education and training, year began practicing, and liability claims, can be made to your profile electronically by following the instructions below. You may also submit changes by mail to:

Department of Health
Licensure Support Services
4052 Bald Cypress Way
Bin C-10
Tallahassee, Florida 32399-3260

Please note that Section 456.042, Florida Statutes, requires practitioners to update profile information within 15 days after a change of an occurrence in each section of your profile. Attention Newly Licensed Practitioners Section 456.041(7), Florida Statutes, requires you to submit changes to the department within thirty (30) days from receipt of notice. If you do not make changes within thirty (30) days, your profile will be automatically published. Once you have completed your review and made any necessary corrections, click on “Confirm Changes”. The Practitioner Confirmation Page will display the information that will be published online, at which time you must “Confirm” the profile again before the changes will be implemented.

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.