Attention: AHCA Clearinghouse Legacy Applications Downtime

AHCA Clearinghouse Legacy Applications Downtime

The background screening Clearinghouse Results Website will undergo scheduled maintenance as part of the ongoing efforts to update systems. Please make note of the following important information:

Downtime Schedule:

The Clearinghouse Results Website will be down from Friday, November 8th at 5:00 PM to Monday, November 18th at 8:00 AM. During this period, the system will be inaccessible for regular use as AHCA deploys the new system. This downtime could mean delays for applicants who get a LiveScan screening November 8 and thereafter.

Help Center / How do I renew if I do not receive a renewal notice?


The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. It is the responsibility of the licensee to make sure he or she renews on time. Your license expiration date is printed on your license. If you do not get a notice, chances are that your address is not current in the licensure system. Address changes can be completed by you online, or submitted to the Department online on the website, by email, or by mailing a request. MQA On-line Services account ID and passwords can be found directly on your renewal notice. If you do not receive a renewal notice, it is best that you go online and register in our new online service system where you can acquire a new account ID and password and change your address in the system, to become familiar prior to the upcoming renewal. However, the Department can provide you with your account ID and password over the telephone, or by email if a request is sent online from the website.Should you need assistance you may contact the Customer Contact Center

Should you need assistance you may contact the Customer Contact Center at: (850) 488-0595 and someone will assist you, Or you may email at: MedicalQualityAssurance@doh.state.fl.us, Blank renewal forms may also be printed from the website. PLEASE NOTE: There is no grace period after the license expiration date. Failure to renew by the expiration date will cause the license to become delinquent. You will not be able to renew your license if your continuing education requirements are not Completed in CE Broker Prior to processing your Renewal. It is unlawful to practice your profession in Florida on a delinquent license.