Licensee & Renewal FAQs


Licensee and Renewal FAQs

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What are my Renewal Options?

You may choose from the following renewal options regarding your licensure:

– Renew Clear/Active. Complete and register 26 continuing education hours in CE Broker (www.CEBroker.com) making sure you have a minimum of 14 hours of live/interactive hours; complete 2 statutorily required surveys; submit a $60 renewal fee and Renew into a Clear/Active status.

– Renew Clear/Inactive: Renew your license into an Inactive status, by submitting a $60 renewal fee and selecting Inactive status. Understand, this status will “hold” a license, for later renewal, is not meant to be for a long term status. It is unlawful to practice your profession in Florida on a Inactive status license. CE requirements and renewal fees continue to accrue for each biennium, plus a $100 reactivation fee will be required when you reactivate to an Active status.

– Renew Retired. Submit a Retired fee of $50 before 02/28/2017. You may reactivate a Retired license at any time by paying a $60 reactivation/renewal fee for each biennial licensure period in which the licensee was in retired status; and submit proof of 26 hours of CE for each licensure biennial period in which the licensee was in retired status. This is not a status valid to work in Florida. It is unlawful to practice your profession in Florida on a Retired status license.

– You may choose to do nothing and your license will go into a Delinquent Status. (NOTE: this is not a derogatory status, only means non-renewed). It is unlawful to practice your profession in Florida on a delinquent license. In order to renew a delinquent license you will be required to complete the CE requirements and submit a $55 delinquent fee, if submitted prior to the next renewal period. After a second non-renewal period (2017-2019), license will go into a Null and Void status.

– Voluntarily Relinquish. You may choose to send in a request to voluntarily relinquish your license to the Board email address at: mqa.occupationaltherapy@flhealth.gov stating your request is not due to any disciplinary reasons. Should you ever need another license in Florida you would be required to re-apply for licensure.

When is my renewal due if I renew online?

Online renewal does not change your renewal expiration date. You are still required to submit a renewal no later than midnight on the date the license is scheduled to expire

How do I tell if my e-Renewal was successful?

You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.

Can I give my credit card information over the phone or by mail to renew my license if I do not want to use my card on the Internet?

No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.

Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request?

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:

  • Open Internet Explorer and select ‘Tools’ from the top menu bar.
  • Select ‘Internet Options’ from the drop down list.
  • Once the ‘Internet Options’ window appears, select the ‘Security’ tab.
  • From the ‘Security’ tab window click on/select ‘Medium’.
  • To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.
  • From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.

Should I still mail in the renewal application if I renew online?

No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.

Who do I contact if I have additional questions?

If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)

Why doesn’t the Renew License link allow me to open it?

The Renew License link is only activated for practitioners who are in renewal. Renewal windows are opened approximately 90 days prior to the renewal deadline. If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at MQALicensureServices@flhealth.gov or call (850) 488-0595. Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time.

What is the advantage of renewing my license online?

When you renew your license online, you will receive immediate confirmation that your renewal was received and processed successfully. In addition, online renewal allows you to use American Express, VISA, MasterCard or Discover to pay.

What if I want to change the status of my license during renewal?

The e-Renewal system will not allow you to change your status online. If you need to change your license status, you will be required to mail your renewal application and fee to the department for processing.

How do I know when I should renew my license?

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire. All OT and OTA licenses expire on February 28, of each odd year. (2017, 2019, etc.)

Why won’t the e-Renewal website accept my credit card information?

There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card.

  • Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number.
  • Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards.
  • Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03
  • There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information.
  • Be sure that all credit card data fields are completed.

Can I change my account User ID?

Yes. After you have successfully logged in, you can modify your account id by selecting Update Login located on the side navigational menu.

I’m entering my Account Id and Password but I can’t get logged on. What’s the problem?

Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the “Shift” key to capitalize letters, not the “Caps Lock” key.

Can I change my password?

Yes. After you have successfully logged in, you can modify your password by selecting Update Login located on the side navigational menu.

Where would I file an appeal if I am disciplined by my licensing board?

At the following address:

Department of Health
MQA Agency Clerk’s Office
4052 Bald Cypress Way
Bin CO1
Tallahassee, Florida 32399-3251

I just got my license last year, am I required to renew and take 26 hours of continuing education, when I’ve had my license less than a year?

Those persons certified for licensure in the second half of a biennium (on or after 3/1/2016) are exempt from the total 26 hours required continuing education requirements for that biennium, except for the mandatory two (2) hours prevention of medical errors course requirement, and the one (1) hour of HIV/AIDS education given by Board approved providers. See list of approved providers for such courses below. (Yes, you must complete an additional, update course of a prevention of medical errors, even if you just took one to complete licensure requirements. Every renewal requires another 2 hours of prevention of medical errors CE. There are many providers and you may take one from a different provider to avoid redundancy.)

I just took a 2 hour prevention of medical errors CE course to get my license, must I take the same course again, so soon for renewal?

Yes, you must complete an additional, update course of a prevention of medical errors, even if you just took one to complete licensure requirements. Every renewal requires another 2 hours of prevention of medical errors CE. There are many providers and you may take one from a different provider to avoid redundancy.

What is a licensure biennium?

A licensure biennium is the twenty-four month period between expiration dates. All occupational therapists, occupational therapy assistants, and occupational therapy continuing education provider licenses expire on February 28 of every odd year. (2017, 2019, etc …) It is during this time period that the continuing education requirements must be met for each renewal cycle.

How long is my license valid?

Licenses for occupational therapy and occupational therapy assistants expire on February 28th of every odd year. Please note that at the time of initial licensure, and during each biennial licensure renewal thereafter, the licensure expiration date will print on the hard copy of the license issued by the Department of Health. The expiration date may also be viewed on the Department’s licensure verification page at anytime.

When does my license expire?

All OT and OTA licenses expire on February 28, of each odd year. ( 2017, 2019, etc.)

What is a renewal cycle?

The renewal cycle starts 120 days prior to the expiration date of a license and ends on the expiration date. It is during this time that you receive your renewal notice and when licensees begin sending in their renewal notices and fees to renew the license for the next biennium. It is your responsibility to notify the department of a change of address.

How long will it take to process my renewal, especially if I wait to renew until the last minute?

It takes approximately 1-3 weeks to process a renewal. If you wait until the end of the renewal cycle to mail your renewal notice and fee, you will not be current on the licensure computer system until the renewal is processed. There may be a period of time that your license will be in delinquent status. Your place of employment may not allow you to work during this interim period; consequently, it is recommended that you mail your renewal in no later than 30 days from the expiration date.

How do I renew if I do not receive a renewal notice?

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. It is the responsibility of the licensee to make sure he or she renews on time. Your license expiration date is printed on your license. If you do not get a notice, chances are that your address is not current in the licensure system. Address changes can be completed by you online, or submitted to the Department online on the website, by email, or by mailing a request. MQA On-line Services account ID and passwords can be found directly on your renewal notice. If you do not receive a renewal notice, it is best that you go online and register in our new online service system where you can acquire a new account ID and password and change your address in the system, to become familiar prior to the upcoming renewal. However, the Department can provide you with your account ID and password over the telephone, or by email if a request is sent online from the website.Should you need assistance you may contact the Customer Contact Center

Should you need assistance you may contact the Customer Contact Center at: (850) 488-0595 and someone will assist you, Or you may email at: MedicalQualityAssurance@doh.state.fl.us, Blank renewal forms may also be printed from the website. PLEASE NOTE: There is no grace period after the license expiration date. Failure to renew by the expiration date will cause the license to become delinquent. You will not be able to renew your license if your continuing education requirements are not Completed in CE Broker Prior to processing your Renewal. It is unlawful to practice your profession in Florida on a delinquent license.

What happens if I do not renew my delinquent license by the end of the second biennium?

Failure by a delinquent licensee to become active or inactive before the expiration date of the current licensure cycle renders the license null and void without any further action by the board or the department. Any subsequent licensure shall be as a result of applying for and meeting all requirements for initial licensure.

What happens if I do not renew on time?

Failure to renew by the expiration date will cause the license to become delinquent. It is unlawful to practice your profession in Florida on a delinquent license. To renew a delinquent license, you must submit the renewal fee plus the delinquency fee. In addition, you must make the following statement along with your check: “I affirm compliance with all renewal requirements including continuing education requirements.” Additionally, all continuing education hours have be submitted in CE Broker at www.cebroker.com.

Can I place my license in the inactive category and be exempt from the continuing education requirements?

All licensees accrue continuing education requirements, whether active or inactive. You can renew without having the continuing education requirements by requesting to put your license in an inactive status and pay the renewal fee. You may even continue to renew inactive. Understand that the only advantage to placing a license in inactive status is to keep your license from becoming null and void for non-renewal because you do not have to maintain and submit proof of continuing education hours upon renewing. However, when you decide to reactivate to an active status you must complete and submit proof of all continuing education equal to the time you have been inactive, and pay the appropriate change of status fee and reactivation fee.

This is my first renewal. Do I need to retake the HIV/Aids one hour continuing education requirement I took for initial licensure?

No. As long as you have taken one HIV/AIDS course (ex: for initial licensure) no later than your first renewal, you do not have to take repeat HIV/AIDS courses for subsequent renewals.

How much continuing education is required for me to renew?

26 contact hours of approved continuing education are required to renew. This includes two (2) hours of Prevention of Medical Errors education required by section 456.013(7), Florida Statutes, given by an FL OT board approved provider, and two (2) hours of a Laws and Rules education course as required in Rule Chapter 64B11-5.001, Florida Administrative Code, given by an FL OT board approved provider, and one (1) hour of HIV/AIDS education required by section 456.033, Florida Statutes, is ONLY required for one’€™s first renewal. All continuing education MUST be submitted into CE Broker prior to renewing your license.

How Do I place my license in a Retired status and what does it mean?

You must submit a request to place your license in "retired" status and pay a one-time fee of $50.00 plus the $5 unlicensed activity fee, for a total fee of $55. The Board will no longer contact you regarding your license. Retired status does not allow you to continue providing therapy.

How do I reactivate my Retired license?

You must submit a written request to convert your retired license to an active status. To reactivate the license you must pay the same amount as the renewal fee $60 for an active status licensee for each biennial licensure period in which the licensee was in retired status. You must also submit proof of completing 26 hours of CE, in CE Broker (www.CEBroker.com) including the statutory mandated courses (2 hours laws and rules and 2 hours medical errors) for each biennium the license was in a retired status.

How do I place my license in an Inactive status and what does it mean?

You must renew your license every two years and pay the current renewal fee. The Board will continue to contact you regarding licensure renewals. Inactive status does not allow you to continue providing therapy.

How do I reactivate my Inactive license?

You must submit a written request to reactivate your inactive license to an active status to the Board office. You must pay a $100 reactivation fee and complete the statutory mandated courses, 26 hours for each biennium, in which the license was in an inactive status, and submit the continuing education courses in CE Broker.

How do I know when I should renew my license?

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire.

How can I change my name on my license?

Name changes require legal documentation showing the name change. Please submit a request including your full name as it appears on your license, profession, license number, your new name, your date of birth, the last four digits of your social security number, and your signature. Attach supporting documents, which must be one of the following:
•a copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
•a divorce decree showing the name change
•a court order showing the name change (Adoption, legal name change, federal identity change)

Any one of these will be accepted unless the department has a question about the authenticity of the document. A social security card is not considered legal documentation.

Please Note: The last four digits of the SSN are requested as required by DOH Policy Number DOHP 385-LS05-12 Name Changes for Existing Licensees, which was established for security purposes due to past instances of fraudulent activity.